This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Protecting your privacy is of the utmost importance to us, and this document outlines your rights and our responsibilities regarding the data you share. By using our services, you consent to the practices described here.
Information We Collect
When you interact with our website, we may collect personal and non-personal information. This collection occurs when you browse, create an account, make a purchase, subscribe to updates, or engage with customer support. The information includes but is not limited to:
- Personal Identification Data: Full name, billing and shipping addresses, phone number, and payment details.
- Account Information: Username, encrypted passwords, and saved preferences.
- Transaction Data: Order history, purchase records, and payment confirmations.
- Technical Data: Browser type, IP address, device identifiers, operating system, referral URLs, and usage logs.
- Behavioral Data: Pages viewed, time spent on the site, and interaction with marketing campaigns.
We do not knowingly collect information from children under 13. If we discover that a child has provided us with personal data, it will be deleted promptly.
How We Use Your Information
Your data is used to provide, improve, and personalize our services. Primary uses include:
- Order Processing: Completing your purchases, delivering items, and verifying transactions.
- Customer Support: Assisting with inquiries, returns, exchanges, or complaints.
- Account Management: Enabling login, profile customization, and stored preferences.
- Website Enhancement: Analyzing performance, detecting technical issues, and optimizing user experience.
- Security Measures: Preventing fraud, unauthorized access, and misuse of accounts.
- Marketing and Communication: Sending order updates, promotional offers, and newsletters if you have opted in.
- Legal Compliance: Meeting obligations under applicable laws, tax regulations, and law enforcement requests.
We only process your data where there is a lawful basis such as consent, contractual necessity, or legitimate business interests.
Sharing and Disclosure
We value your trust and do not sell personal data. However, your information may be shared with:
- Service Providers: Payment processors, shipping companies, IT support, and marketing platforms who help operate our services.
- Business Transfers: In the event of a merger, acquisition, or asset sale, customer information may be part of the transferred assets.
- Legal Authorities: Where required by law, regulation, subpoena, or government request.
- Security Protection: To prevent fraud, abuse, or unauthorized access to accounts and systems.
All third parties receiving your data are contractually bound to safeguard it and use it only for the agreed purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example:
- Transaction records are retained for tax and accounting obligations.
- Customer accounts remain active until you request deletion.
- Marketing preferences are stored until you unsubscribe or opt out.
When data is no longer needed, it will be securely deleted, anonymized, or archived.
Cookies and Tracking Technologies
Our website uses cookies, pixels, and related tracking tools to improve your browsing experience. These may include:
- Essential Cookies: Enable checkout, login, and navigation.
- Performance Cookies: Track usage analytics and identify site improvements.
- Marketing Cookies: Personalize advertisements and promotional content.
- Preference Cookies: Save your language, currency, or display choices.
You can adjust browser settings to refuse cookies, though some website functions may not operate correctly.
Data Security
We apply advanced administrative, technical, and physical safeguards to protect your personal data. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access controls. While we strive to maintain maximum protection, no internet transmission or electronic storage method is entirely risk-free. Users accept this limitation when using our services.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Update inaccurate or incomplete details.
- Deletion: Request removal of your data where applicable.
- Restriction: Limit processing under certain conditions.
- Portability: Request a structured copy of your data for transfer.
- Objection: Opt out of marketing or processing based on legitimate interests.
- Withdrawal of Consent: Revoke permissions previously granted.
To exercise these rights, please contact us through the details provided below. We will verify your identity before fulfilling requests.
Third-Party Links
Our website may contain links to external sites operated by third parties. Once you leave our platform, we are not responsible for the practices, content, or policies of those websites. We encourage you to review the privacy statements of any third-party site you visit.
International Data Transfers
If you access our services from outside the United States, be aware that your data may be transferred, stored, and processed within the United States or other countries. By using our services, you consent to these transfers, even where data protection laws may differ from those in your region.
Updates to This Privacy Policy
We may revise this Privacy Policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may reach us via our official website contact page. For direct access, please visit OHSSUS.